Privacy Policy and Data Protection
Your privacy is important to us. Learn about our practices regarding personal data collection and security.
Commitment to Your Privacy
We are dedicated to protecting your personal information in line with South African regulations. This policy outlines how we collect, use, store, and safeguard your data when you interact with our SEO strategy services on heloravique.sbs.
We aim to be transparent with our users. Here, you'll find information about the data we gather, your rights, and our obligations to keep your details private and secure at all times.
Types of Data We Collect
We collect information you provide directly, as well as data collected automatically through analytics or cookies when using our website.
Information You Provide Directly
- • Personal information submitted via contact forms.
- • Details for service enquiries and requests.
- • Business contact details you supply.
- • Feedback, reviews, or survey responses.
- • Voluntary participation in user research.
Automatically Collected Information
- • Device type, browser, and IP address detected.
- • Website usage statistics and analytics data.
- • Interaction logs and session information.
- • Cookies and tracking technology details.
- • Location data, where allowed by your browser.
How We Use Your Data
Your data helps us provide and improve our services, respond to your queries, and personalise your website experience.
- • Responding to your inquiries and feedback.
- • Personalising the services and content offered.
- • Improving website performance and content.
- • Conducting user experience research and analytics.
- • Sending important service-related communications.
- • Maintaining legal compliance.
- • Protecting against misuse or fraud.
Our Promise: We are committed to keeping your data secure using both technical and organisational measures. We never sell your information and operate under a strict confidentiality policy.
When We Share Data
We only share your information with trusted service providers or for legal reasons, always ensuring your data is protected.
Service Providers and Partners
Third parties help operate our website or deliver services, but access is only granted as needed and subject to confidentiality.
Legal Requirements and Disclosures
We may disclose data where required by law or regulatory authorities.
Anonymous Analytics and Statistics
We use data in an aggregated, anonymised format to improve our services and monitor performance.
Your Data Rights and Choices
You have rights under POPIA and GDPR, including access, correction, deletion, data limitation, and objection to processing of your data.
- • Request access to your personal information.
- • Correct inaccurate or incomplete data.
- • Request deletion of your information.
- • Obtain your data in a usable format.
- • Object to processing based on your preferences.
- • Limit how your data is processed.
To exercise your rights or raise concerns, contact us via the information provided at the end of this policy. We will respond promptly to your request.
How We Protect Your Data
Your information is protected by secure technologies and organisational safeguards which limit access to only those who need it.
Technical Security Steps
- • Encryption of data during transmission.
- • Firewall and intrusion monitoring systems.
- • Regular vulnerability assessments conducted.
- • Routine security software updates.
Organisational Security Measures
- • Limited data access to authorised staff.
- • Staff privacy and security training.
- • Strict internal data handling policies.
- • Regular audits of data processing practices.
Data Retention Periods
We keep your data as long as necessary for service delivery and legal compliance, then safely delete or anonymise it.
- • Account information is retained while your service is active.
- • Research-related data kept to improve our services.
- • Records of user communications retained securely.
- • Transaction records kept for accounting purposes.
- • Contact details retained for service-related updates.
Your data is never held longer than required.
International Data Transfers
When transferring data outside South Africa, we ensure protective measures and agreements are in place to uphold your privacy.
- • Contractual clauses for international transfers.
- • Transfers only to countries with adequate protections.
- • Limited access by trusted partners.
- • Data minimisation for cross-border transfers.
Cookies and Tracking Data
We use cookies to enhance user experience, analyse usage, and improve our services. Manage settings at any time.
Types of Cookies Used
- • Essential for website functionality and security.
- • Help monitor website usage for performance insights.
- • Save your preferences for an improved experience.
- • Enable enhanced features on the website.
Adjust your cookie settings in your browser at any time.
Policy Updates and Amendments
This policy is reviewed regularly to ensure compliance and reflect updates in our practices. Changes are communicated transparently.
- • Notification posted on our website.
- • Direct email if major changes affect you.
- • Clear date of latest revision provided.
- • Archived policies available on request.
Review this policy often for the latest updates.
Contacting Us About Privacy
For privacy or data protection questions, please contact our team using the information below.
Heloravique
155 West Street, Sandton, Johannesburg 2196 South Africa
Phone: +27(23)1003603
Email: content@heloravique.sbs
Last updated on March 22, 2026.
Effective starting March 22, 2026.